Terms & Conditions

Weistec Terms/Conditions

To offer a safe and secure shopping experience, Weistec Engineering, Inc has established these online Policies for any user, viewer, or buyer at www.weistec.com

Note: Many parts are for off-road use only. As with any racing activity, there are risks in performance modifications. All installations are at the customers own risk. Weistec Engineering, Inc. or weistec.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using aftermarket performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.

Conditions of USE

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Weistec Engineering or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Weistec Engineering are proprietary to Weistec Engineering. All other trademarks not owned by Weistec Engineering or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Weistec Engineering.  Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Weistec Engineering along with permission to use directly from the supplier or manufacture. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Weistec Engineering or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Weistec Engineering reserves the right at any time after receipt of your order to accept or decline your order for any reason. Weistec Engineering reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Weistec Engineering may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or other type of order with Weistec Engineering, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.

Because Weistec Engineering reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Weistec Engineering cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error. These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Weistec Engineering's responsibility is to correct the error.

Ordering Procedure

The European Performance car market we deal in is currently one of the hottest cars right now. Weistec Engineering endeavors to stock as much of these products as possible. Parts turnover is quick. So, when you order from us, we put you in line to receive the product if it is not in stock. Some specialty items may need to be manufactured and can take 4-8 weeks for delivery. However, if you order from us and a problem occurs, these are the steps to follow.

If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.

The Shipping Rates shown at time of checkout are dimensional rate only. If your shipment weight is too much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.

If a product is ordered and not wanted, the UNUSED item can be returned for a 18% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Weistec Engineering warehouse are shipped via UPS or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package.  If the package is returned to Weistec Engineering or manufacturer, you will be responsible for the return shipping costs and pay a 18% restocking fee. These fees will be charged to your account on file.

WEISTEC ENGINEERING DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.

Please also see our full SHIPPING and RETURNS policies HERE.

Special Order Items

Some items may be specially manufactured or assembled specifically for the customer order. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.

Payment Terms

Weistec Engineering accepts credit cards, Paypal, Paypal Credit, Cashier Checks, Money Orders, and Bank Transfers with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.

Warranty

Weistec Limited Warranty

1. Weistec ECU Tunes

We fully support our products, as well as the system, processes, and procedures that have been tested on many platforms for 1000s of customers worldwide. There is NO WARRANTY on Weistec ECU Tunes. All files are good working files that have been rigorously tested and used in cars worldwide. Please understand that mechanical issues, improper performance part combinations, not following the directions, and "Butt Dyno" reactions are not our responsibility. The ECU tune service must be used within 30 days of purchase. After 30 days the tune purchase cannot be cancelled or refunded.

2. Warranty on Weistec Turbocharger Systems, Supercharger Systems, Exhaust Systems and Engine Accessories

12 month Weistec Limited Warranty. Valid 12 months from sales date with valid registration.

he following exclusions apply to all Weistec Limited Warranties.

Weistec's limited warranties do not cover any of the following damages or items:

• Damages to and/or failure of any non-Weistec component or equipment on a vehicle including, but not limited to, the engine, electrical system, transmission and differentials.
• Damage caused by “Acts of God”, normal wear and tear, or damage to a vehicle or engine caused by, tuning by others, collision and/or engine failure.
• Any costs incurred for towing or downtime of the vehicle.
• Any rental vehicle costs
• Any labor costs to diagnose problems or to remove or replace the Weistec products; or any damage caused by the use of another company’s product.
• Any shipping costs.

The following non-Weistec occurrences, uses, and modifications are considered misuse of the Weistec Supercharger/Turbocharger/Accessories and invalidate all Weistec warranties:

• Any disassembly or attempted disassembly of a turbocharger, supercharger, compressor, gear case, engine, transmission or other Weistec components.
• Damage to Turbocharger/Supercharger/Engine resulting from ingestion of debris.
• Improper turbocharger/supercharger/engine/transmission or other component installation including installation by unqualified or unapproved installers.
• Improper drive pulley/belt combination on a supercharger.
• Excess belt tension on the supercharger belt drive.
• Over spinning a supercharger.
• Restricted or blocked turbocharger/supercharger air intake resulting in excessive negative pressure at the air inlet.
• Damage due to improper supercharger sizing and compressor surge, or by tuning.
• Free revving of the engine with the belt driving the supercharger in place.
• Improper installation, adjustment or lack of a bypass valve.
• Lack of oil supply to the turbocharger/supercharger.
• Supercharger gear case fluid overfill.
• Subjecting any Weistec product to a “cold start-up” condition (below 25° F) without the use of an engine block heater/aftermarket engine blanket.
• Not using anti-freeze in engine cooling and intercooling systems
• Improper supercharger fluid change interval.
• Improper maintenance.
• Improper cooling and/or fluid levels
• Use of fuel with lower octane than the vehicle is tuned for
• Fuel starvation caused by low fuel level, mechanical and/or electrical fault in the fuel system, and/or clogged fuel filter
• Abusive use, including but not limited to, riding the rev limiter, excessive burn outs/donuts, racing both street and course
• Use of non-Weistec ECU and/or TCU calibrations
• Removing or defacing the original Weistec serial number.

3. Warranty on Weistec Built Engines and Transmissions

60 Day Weistec Limited Warranty. Valid 60 days from shipping date with valid registration.

Due to the nature of their intended purpose and use, Weistec Built Engines and Transmissions (Including Build Packages) carry a different warranty than our other products

The following exclusions apply to all Weistec Limited Warranties.

Weistec's limited warranties do not cover any of the following damages or items:

• Damages to and/or failure of any non-Weistec component or equipment on a vehicle including, but not limited to, the engine, electrical system, transmission and differentials
• Damage caused by “Acts of God”, normal wear and tear, or damage to a vehicle or engine caused by, tuning by others, low quality fuel, collision and/or electrical component failure
• Any costs incurred for towing or downtime of the vehicle
• Any rental vehicle costs
• Any labor costs to diagnose problems or to remove or replace the Weistec products; or any damage caused by the use of another company’s product
• Any shipping costs
• Any builds not performed by Weistec Engineering

The following non-Weistec occurrences, uses, and modifications are considered misuse of the Weistec Built Engines and Transmissions and will invalidate all Weistec warranties:

• Failure to submit Warranty Registration form and all required documentation listed in the Warranty Registration form within 10 days of receiving the Weistec Built Engine and/or Transmission
• Any disassembly or attempted disassembly of the Weistec Built Engine and/or Transmission or other Weistec components.
• Damage to engine resulting from ingestion of debris
• Damage to engine resulting from failure of a non-Weistec component
• Improper installation, including failure to clear and set adaptations and/or installation by unqualified or unapproved installers
• Improper maintenance
• Improper cooling and/or fluid levels
• Over revving of the engine
• Overheating of the engine and or transmission
• Restricted or blocked crankcase or transmission case vents
• Subjecting any Weistec built engine or transmission to a “cold start-up” condition (below 25° F) without the use of an engine block heater/aftermarket engine blanket.
• Not using anti-freeze in engine cooling and intercooling systems
• Use of unapproved fluids
• Use of fuel with lower octane than the vehicle is tuned for
• Fuel Starvation caused by low fuel level, mechanical and/or electrical fault in the fuel system, and/or clogged fuel filter
• Abusive use, including but not limited to, riding the rev limiter, excessive burn outs/donuts, racing both street or course
• Use of non-Weistec ECU and/or TCU calibrations
• Removing or defacing the original Weistec serial number.

Warranty claim procedures.

If a Weistec product is within the warranty period and you wish to make a claim, please follow the following procedure:

Email Weistec at tech@weistec.com Include the following information:

• Weistec Serial Number (if applicable).
• Copy of original invoice on which the product was purchased (must be dated and show retail store name).
• Year, make, model, vehicle mileage and engine specifications of the vehicle.
• Number of miles on the Weistec product.
• Description of the problem.

Weistec will then offer suggestions to help you in troubleshooting or will issue a return authorization (R.A.) number to return the product for warranty evaluation.

If you have been issued an R.A. number, you must "safely package" each product, which means you must plug or seal all oil and air openings, place the properly plugged and sealed product(s) within a shipping box strong enough to hold the weight of the product(s) and to maintain its shape during shipping with adequate packaging material so that the product(s) will not hit other product(s), component(s), or the side of the box during shipping. You may want to use a professional shipping company. Clearly mark the R.A. number in large (approximately 2") alphanumeric characters in two locations on the outside of the box with a bold marker.

Include in the shipping box the following items:

• Serial number of the supercharger (if applicable).
• Copy of original invoice on which the product was purchased (must be dated and show distributor name).
• Year, make, model, vehicle mileage, and engine specifications of the vehicle.
• Number of miles on the Weistec product.
• Description of the problem you observed.
• Return authorization number (R.A.).
• Address to which the product is to be shipped after inspection.

Issuance of an RA does not mean that the Weistec product will be covered by one or more of the Weistec limited warranties. If the Weistec product is not covered by warranty, then you will be charged; and you agree to pay, the minimum inspection charge plus any charges of repair or replacement authorized by you orally or in writing.

Ship the properly packaged and marked box via United Parcel Service (800) 742-5877, www.ups.com, or other carrier, prepaid and insured for the retail value of the product being returned to: